- 1 · PreviewWe email you your artwork to review online before anything ships.
- 2 · Free changesAsk for changes until you love it.
- 3 · Still not happy?Ask for a full refund right at the preview, before anything ships. After delivery, tell us within 7 days and return it within 14 days.
Refund at preview
If you don't love your preview, just tell us and we will refund your order in full. You don't need to wait for it to ship.
Returns
If your artwork has been shipped, simply contact us (chat or email) within 7 days of delivery to let us know you will be returning it, and then return it within 14 days of the original delivery date. We will refund the amount paid for the returned item, minus any shipping charges paid by myDaVinci. Shipping charges are not refundable if an order is returned.
Cancellations
If your artwork has not shipped and you don't want to continue, contact us and we will cancel your order and issue a full refund. Once a digital download is sent, the order no longer qualifies for cancellation or refund.
Damaged items
If your artwork is damaged in shipping, contact us and we will replace it. You don't need to return the damaged item; please send photos of the damage so we can file the claim with the carrier.
- myDaVinci reserves the right to deny returns from customers with excessive return history.
- If a photo is too unclear to work from, we will tell you right away. If you still want us to go ahead with that photo, we can, but that order is then covered by store credit instead of a refund. We will email you these terms first and only continue once you agree.
- Gift certificates are not redeemable for cash and cannot be returned for a refund.
