After reviewing the preview, you may request modifications if there is any reason
you are not satisfied with your artwork. If modifications are requested, we modify
your artwork according to your suggestions. Once our artists complete the modifications,
another preview is emailed to you for review. We will modify the artwork until you
are completely satisfied, at no additional charge. If you still are not completely
satisfied with your artwork, you may cancel your order for an in-store credit of
the purchasing price. Our in-store credits do not have an expiration date and are
redeemable for anything offered on our website. For more information, please see
our
Satisfaction
Guarantee and Return Policy.
Professional artists use classical techniques and mediums to create our hand-crafted
Traditional Artwork. Each aspect of the artwork is hand drawn or painted and the
end result is 100% authentic.
Highly trained graphic artists use digital brushes and techniques to design our
Modern Artwork. Transform your photos into unique and creative digital masterpieces.
*Please note, for any style of art the creation time begins upon receipt of your
order and photo.
Traditional Artworks (excluding oil paintings) have a creation time of 3-5 business
days.A traditional oil painting has a creation time of 3-4 weeks. For all our traditional
artworks, a preview email will be sent to you once the artwork is created. Modification
requests can be made at this time if needed, at no additional charge. If any modifications
are requested, it may delay the process 3-4 business days. Upon receipt of your
approval, all traditional artwork will be processed and shipped from our shipping
facility within 3-5 business days. Depending on the shipping option you choose,
delivery times may vary.
For our Modern Artworks, the standard creation time is 3-4 business days. The Rush
Design option can be selected, for a $10.00 additional fee, and your artwork, would
be created within 2 business days. A preview email is optional for our Modern Artworks
for a one time processing fee of $4.95. If selected at the time of the initial order,
a preview email will be sent to you once the artwork is created. Modifications if
needed can be made once you receive your preview, at no additional charge. If any
modifications are requested, it may delaythe process 2-3 business days. Upon receipt
of your approval, your artwork is printed and shipped within 2 business days. If
the preview email is not selected, once your artwork is created it is printed and
shipped within 2 business days. Depending on the shipping option you choose, delivery
times may vary.
For further information please contact us at
orders@myDaVinci.com or call us toll free at (888)716-4085.
You sure can! When placing your order, you are asked if your billing and shipping
addresses are the same. If you would like it shipped somewhere other than your billing
address, simply provide the correct shipping address at that time.
If you decide at any time throughout your artwork process, that you would like to
change your shipping address, please contact our customer service department toll
free at (888)716-4085 or email us at
orders@mydavinci.com. Please include your order number when corresponding
via email.
We are more than happy to accommodate your request to include a short personalized
note with the artwork. Please include the contents of your personalized note in
your special instructions or email us at
order@mydavinci.com. Please include your order number when corresponding
via email.
If you decide at any time throughout your artwork process, that you would like to
change your shipping address, please contact our customer service department toll
free at (888)716-4085 or email us at
orders@mydavinci.com. Please include your order number when corresponding
via email.
Depending on the art style you order, processing times may vary.
For our Traditional Artworks, (excluding oil paintings) you may want to select our
textured fine art print option. A textured fine art print is an exact replica of
your original artwork. It has the same look and feel of the original, but a textured
fine art print is shipped the following business day after we receive your approval.
Please note, original artworks are shipped from our artist facility to our shipping
facility. This process takes about 3-5 business days upon receipt of your approval.
Expedited or Rush shipping are also available for faster delivery times once the
artwork arrives at our shipping facility. If you would like to select any of these
options please mention this in your special instructions or contact us at
orders@mydavinci.com.
We do offer framing on a majority of our artworks. When placing your order for a
traditional artwork please choose the size you are interested in and a number of
frame options will appear in the following step during the ordering process. If
you would like a frame please choose the frame you would like and then continue
the ordering process. If you do not want a frame with your artwork please choose
the "no frame" option and your artwork will be shipped loosely rolled in a tube.
If you do choose one of our frames for purchase our shipping and framing department
will frame your artwork and it will be shipped in a box and arrive to you ready
to hang.
If you are choose a modern artwork please be sure to choose the size and the paper
option (Premium Luster or Canvas) and choose your framing option accordingly. If
you have chosen canvas you also have the option of having the canvas stretched rather
than having your artwork framed in a more traditional style. Our stretching option
is only for our artworks that can be printed on canvas. If you choose the stretched
canvas option your printed canvas artwork would be stretched around wooden stretcher
bars and include a one inch color bleeds on all sides of the artwork. Since the
sides of the artwork will have a finished edge, it allows the artwork to be displayed
without a frame.
A Giclee (zhee-clay), is an individually produced, high-resolution, high-fidelity,
high tech way of printing. Digital painting is a revolutionary technique where a
graphic artist uses digital paint brushes to simulate the traditional bristle paintbrush
of an authentic oil painting. The end result is a Giclee! The Giclee process provides
excellent results rather than other means of reproduction.
We accept most major credit cards including Visa, MasterCard, American Express,
and Discover. We also accept online checks and mailed checks. Money orders, payments
via a verified Paypal account, and Western Union payments are also accepted. Please
call our customer service department toll free at (888)716-4085 for more information
regarding money orders and Western Union payments.
Your artwork will ship via FedEx, UPS or USPS. We offer standard ground shipping
($8.95) which is 5-7 business days for delivery, Expedited shipping ($19.95) which
has a 2-4 day delivery time, and Rush shipping ($39.95) for a 1-2 day delivery.
Delivery times may vary if you choose to purchase a frame through us as well as
shipping times can increase due to the size and weight of a package. If you need
your artwork by a certain date please be sure to include that in the special instructions
when placing your order. You may also contact one of our customer service representatives
to go over dates and additional shipping if needed. All artworks are carefully packed
to avoid damage during transit. If you should receive your artwork damaged, please
contact us at
orders@mydavinci.com
or call toll free at (888)716-4085 within 10 days of the delivery date. Please include
your order number when contacting via email.
Become a myDaVinci Affiliate! For more information, please see our
Affiliate Program.
Once your artwork has shipped, you can check your
Order Status on our website which will provide the
shipping carrier and a tracking number. If you need further assistance, please contact
us at
orders@myDaVinci.com
or call toll free (888)716-4085. Please include your order number when contacting
us via email.
A traditional oil painting can be a lengthy process so we offer another great solution
if you are working within a time frame. Our Giclee (zhee-clay) artworks are a great
option if you are looking to have a similar look of an oil painting but done in
a fraction of the time. Giclee artworks are created using a digital painting technique
where a graphic artist uses digital paint brushes to simulate the traditional bristle
paintbrush of an authentic oil painting. The end result is a Giclee! The Giclee
process provides excellent results rather than other means of reproduction. These
revolutionary artworks are can be created within 3-4 business days and once approved
are printed and shipped the following business day.
myDaVinci offers a 100% satisfaction guarantee and stands behind all of our artwork.
We are more than happy to work with you if you are not completely satisfied. For
more information, please see our
Satisfaction Guarantee and Return Policy.
Once we receive your usable, clear photo we then assign an artist to create your
artwork. We process your payment information once the creation process is started
for your order. Since all of our artworks are hand done by either traditional or
graphic artists, we have to charge for the service we provide. For more information
please contact us at
orders@myDaVinci.com
or toll free at (888)716-4085.
We would recommend the following suggestions to prolong the life of your artwork.
1. Avoid touching the canvas or paper surface.
2. The artwork should always be displayed away from direct sunlight.
3. The artwork should not be displayed in a hot/humid area (e.g. above an active
fireplace or in the bathroom).
4. Feather dusting should be the only way of cleaning the artworks surface. Avoid
using water or cleaning agents.
Please contact us at
orders@myDaVinci.com
or toll free at (888)716-4085 within 10 days from the delivery date. Please include
your order number when corresponding via email. Please hold on to the packaging,
since we will be contacting our shipping carrier to investigate the problem. We
do request you email a photo of the damaged artwork. Once reviewed, we will process
your order accordingly.
Our one-of-a kind gift certificates are perfect for last minute gift shopping. With
our electronic gift certificate option, once you place your order the gift certificate
is emailed directly to you. All you have to do is print it or email it to the gift
recipient.
We also offer several
Instant Art products which are available for instant digital image download
purchases. Personalize your favorite poster, purchase a digital image download and
print it yourself! Creative and unique gifts in less than five minutes!
If you would like to order additional prints, please send an email to
orders@myDaVinci.com or call us toll free at (888)716-4085.
Please include the artwork order number and the requested size of your additional
print(s) if contacting via email. Please note, if you are ordering a print of a
Modern artwork, please include whether you would like a premium luster print or
a canvas print.
Additional prints for our Modern artworks are priced according to size and print
option you choose. For more information and pricing please choose the style of artwork
you already had created, to compare print and size options available.
For our Traditional artworks, excluding oil paintings, we offer textured fine art
prints of your original artwork. Prices vary depending on the size of print you
order.
We accept and ship orders for our services outside the USA. Please note, we do not
ship framed artwork outside the continental US, only unframed artwork. The standard
shipping is USPS Global Priority mail, or airmail, and Rush shipping is FedEx or
UPS. All international orders over $99.00 are not eligible for our free standard
shipping options that take place when shipping within the continental United States.
Currently, we accept credit card payments from non-North American countries. For
security purposes, we need a faxed copy of the front and back of your card. Our
fax number is (847) 483-1450. Or you may call our customer service department at
our toll free number (888)716-4085. A representative is available M-F 8:30am-4:30pm
(CST). Please have your credit card available at the time of your call. Alternatively,
if this is not an option for you, we accept money orders, payment via a verified
PayPal account, or by Western Union.
Instead of a print, a digital image download would be emailed to you. This digital
image download, or high resolution image, can then be saved to your computer. You
would be able to resize the image for a variety of uses, such as an invitation,
for a website, on a business card, or whatever your imagination can think of.
For personalized artworks, when choosing a digital image download instead of a print,
after receiving your approval of the artwork, a high resolution image (150 dpi at
8”x10”) will be provided to you. If you need a larger resolution or
size of the artwork, please contact us at
orders@myDaVinci.com. Additional fees may be applied if larger image is
requested.
For Instant Art posters, when choosing a digital image download instead of a print,
after completing the order process, a high resolution image (150 dpi at 8”x10”)
will be automatically emailed to you. Once received, you will be able to open and
save the digital download to your computer. If you need further assistance, please
contact us at
orders@myDaVinci.com
or call toll free (888)716-4085.