PHOTOS
How do I send my photo?

There are three ways to send us your photo. Whichever way you choose, please make sure to include your name and order number so we know who the photo belongs to. If you choose to send your photo digitally, please send it in .jpg format.

  • Mail it:
  • Order Processing Center 815 Oakwood Rd. #E, Lake Zurich, IL 60047 USA
  • * all mailed photos are returned with the final artwork
back to top
What are the requirements for submitting a digital photo?

We require all photos to be clear enough so that our artists can zoom in on the finer details of the face, particularly the eyes, nose and mouth. If these areas are blurry or pixelated, it will be hard for our artists to create a realistic portrait for you.

If your photo was taken on a digital camera, be sure to send us the original file from the camera itself but not a re-sized version.

If you are scanning a hard copy of a photo, be sure that your scanner's settings are set at the highest quality/resolution possible. Please be aware that social media sites, such as Facebook, shrink your photos as they are uploaded, so it is extremely important that photos taken from a social media site are clear.

If you are not sure whether your photo is clear enough for our artists, please email us your photo at orders@mydavinci.com for a free consultation. After you place an order, We will notify you if we require a better quality photo before beginning your artwork. With the Exception of PayPal, your card will not be charged until we have a photo of good quality for your order.

back to top
What is a subject?

A subject is a human figure, pet, or complex background object that you would like included in your artwork. For example, a girl holding a dog would be considered two subjects; the girl as one subject and the dog as the second.

back to top
Can you combine multiple photos?

Yes, upload as many photos as you would like. Once we receive your photos, the artist assigned to your order will create a digital layout, per your instructions, that will be sent to you for your approval before they start your artwork.

back to top
I submitted my order and my photo. What happens next?

After we receive your photo and it is suitable for creation, we will then charge you for your artwork and the creation process will begin. Once the artist has completed your artwork, you will receive a preview via email. From there, you can either submit a modification request or approve the artwork.

back to top How do you use my photos and artwork?

By submitting your photos to myDaVinci, you grant myDaVinci with permission to use any designs or original photos in company related marketing materials. If you do not wish that we use your photos or designs in any marketing materials, please email to us and we will honor your request. You may not use any work or any content owned by someone else without the written permission of the owner of such content. You are solely responsible for any copyright violations that may incur as a result of using our services.

back to top
ONLINE REVIEW
What is online review?

When your personalized artwork is finished, we will email you a link for you to review it online. At that time, you can approve it or request for changes. We send online reviews for all Photo to Art services. The artwork is shipped to you only after your approval.

How long will it take for me to get my preview?

Creation times vary depending on the type of artwork you have ordered. All creation times begin upon receipt of your order, photo, and payment.

  • Traditional Art (Excluding Oil Paintings):
  • 3-7 business days
  • Traditional Oil Painting:
  • 3-4 weeks
  • All others (including Pop Art, Caricatures, In Masterpieces, etc.):
  • 2-3 business days
back to top
I've modified my artwork several times and I am still not happy. What are my options?

If you are unhappy with your preview, you have a few options. We can recreate your artwork using a different artist and/or photo at no additional charge, or we can cancel your order and issue you a full refund. Please see our Satisfaction Guarantee page for more details.

back to top
SHIPPING
When will my artwork ship?
  • Traditional Art (Excluding Oil Paintings):
  • ships within 6-10 business days of receiving approval.
  • Traditional Oil Painting:
  • ships within 1.5-2.5 weeks of receiving approval
  • (due to drying time.)
  • All others (including Pop Art, Caricatures, In Masterpieces, etc.):
  • ships within 1-2 business days of receiving approval.
  • Art My Way and all other Custom Art:
  • ships within 1 business day.
back to top
How will my artwork ship?

We primarily ship through FedEx, however in some instances we ship via USPS or UPS. Shipping prices and delivery times can vary based on the size and weight of your package. So, please keep in mind that if you purchase a very large framed artwork, your expedited shipping option may only cover the cost of standard ground.

To help us get you your artworks on time, please be sure to let us know if you have a particular date you need your artwork by. With this information, we will work with you to get you your artwork on time. Without this information, we can only ship artwork in the order in which they are received and for the amount paid for during the check out processes.

back to top
Do you ship to Canada?

Yes, we ship orders to Canada.

For unframed artworks, 20x24 size or smaller, shipping to Canada (excluding artworks under our Traditional Art category) we offer our inexpensive $9.95 shipping option which ships USPS International First Class Mail (no tracking updates available). Standard shipping for Canadian orders is $22.95 and usually ship USPS International Priority Mail or FedEx. The Expedited shipping is $32.95 and usually ships through FedEx. Rush shipping is $52.95 and usually ships FedEx or USPS Express. If your package is oversized, we may need to call or email with additional shipping fees. International orders are ineligible for free shipping for purchases over $149.

MyDaVinci has no control over additional custom or duty fees that may be charged by our shipping carriers.

back to top
Do you ship internationally?

Yes, we ship orders outside the USA. We do not recommend purchasing a framed artwork due to the larger likelihood of damage while shipping and increased shipping costs.

Standard shipping for international orders is $22.95 and usually ship USPS International First Class Mail (tracking updates may not be available for this service). The Expedited shipping is $32.95 and usually ships through USPS International Priority Mail or FedEx. Rush shipping is $52.95 and usually ships FedEx or UPS. If your package is oversized, we may need to call or email with additional shipping fees. International orders are ineligible for free shipping for purchases over $149.

MyDaVinci has no control over additional custom or duty fees that may be charged by our shipping carriers.

back to top
Can I have the artwork delivered as a gift to someone else?

You sure can! When placing your order, you are asked if your billing and shipping addresses are the same. If you would like it shipped somewhere other than your billing address, simply provide the correct shipping address at that time. If you have already placed your order and would like to change your shipping address, please email us at orders@mydavinci.com or call us at (888) 716-4085 before the artwork is shipped.

If you would like a gift note included in any of your orders, please email us with the short message you would like included and we will ship the artwork with the note. Unfortunately we do not offer gift wrapping at this time.

back to top
Can I track my package once it is shipped?

You will receive an email when your package is shipped that will include all tracking information. If there is a problem with your shipment, please contact us at orders@mydavinci.com or call us toll free at (888) 716-4085.

back to top
RETURNS
I received my artwork and it is damaged. What do I do?

If your artwork is damaged during shipping, just give us a call and we will be happy to replace your damaged artwork. We do not require damaged items to be returned, however we ask that you provide photos of the damage so that our shipping department can handle the claim process with our carrier.

back to top
I received my artwork and I am not happy with it. What do I do?

Simply call us within 7 days of delivery to let us know that you will be returning it. As long as we hear from you, and then receive your returned artwork within 14 days of the original delivery date. We will refund you for the amount paid for the returned item, minus any shipping charges paid by myDaVinci. Those shipping charges are not refundable if an order is returned.

back to top
WHAT TO BUY
I'm not sure what style of artwork would look best with my photo. Do you offer free consultations?

Absolutely! If you are unsure about what to order, simply visit our Special Request page. From there, you may upload your photo and ask us for our opinion. Please provide us with as much detail as possible so that we can give you accurate feedback on your photo. You will receive a response with the professional opinion of one of our artists within 1 business day.

back to top
I am in a huge hurry and need a gift ASAP! What are my options?

We have several options to expedite our ordering process, depending on the style of artwork you are ordering. Our Modern Artworks include an option for expedited design time. Purchasing this will ensure your preview is sent to you within 2 business days of receiving your photo. Unfortunately, we do not offer expedited design time for Traditional Artworks.

Our Custom Art section has a number of gifts that are shipped within 1 business day of placing your order.

If you need an artwork same-day, you can always order a personalized Art My Way and order a digital download, which will be delivered to your email box instantly. We also offer gift certificates with email delivery which are also delivered to your email box instantly.

Expedited and Rush shipping methods are available for all artworks during the check out process.

Please remember to always provide us with the date you need your artwork by so we can work with you to get your artwork to you on time.

back to top
Hand Created
Are all of your artworks create by hand?

Yes,all of our artwoks are created by hand.Our traditional and modern photo to art styles are done by hand for every order submitted by our professional artists. For all of our art my way products,the original arwork was created by hand,but the personalized artwork is a printed version of artwork with your own wording incorporated into the design.

back to top
Do you use automated computer programs to add the effects to my pop art?

No,we do not.Our artists take great pride in their ability to create pop art designs by using a series of digital brushes. We do not use any type of automated computer program for your artwork.It is 100% hand created.

back to top
Do professional artists create my artwork?

Yes,your artwork is created by professional artists.All of our artist have a Bachelor of Arts Degree and have spent several years developing their skills as an artist.

back to top
PAPER & CANVAS
What is the difference between Canvas and Premium Luster?
  • Premium Luster:
  • Our premium luster paper is a high quality, semi-gloss paper with a 10 mil. thickness for a durable photographic feel and vivid color reproduction.
  • Canvas:
  • Our printable canvas is a textured, stretch-able semi-gloss canvas, which gives the look and feel of a traditional painted masterpiece.
back to top
What is gallery wrap stretched?

A contemporary trend is hanging a canvas artwork without a frame, by having the printed canvas image stretched around wooden stretcher bars. Gallery wrap means to allow for 1-2 inch color bleeds on all sides of the artwork. Since the sides of the artwork will have a finished edge, it allows the artwork to be displayed without a frame.

Thick Gallery Wrap Stretched:

Gallery wrapped canvas artwork with an edge thickness of 1.5 inches.

0.75" Gallery Wrap Stretched:

Gallery wrapped canvas artwork with an edge thickness of 3/4 an inch.

Gallery Wrap Only:

This artwork is not stretched, however we allow for a 1 inch color bleed on all sides so that you may have your artwork stretched locally.

back to top
How should I take care of my artwork?

We would recommend the following suggestions to prolong the life of your artwork:

  • 1. Avoid touching the canvas or paper surface.
  • 2. Do not hang your artwork in direct sunlight to avoid fading over prolonged exposure.
  • 3. Do not hang your artwork in a hot or humid area, such as above an active fireplace or in a bathroom.
  • 4. Feather dusting is recommended. Do not use water or cleaning agents on your artwork.
back to top