Satisfaction and Quality Guarantee
For myDaVinci the quality of our product offerings and customer satisfaction are
of paramount importance. Accordingly, we have established processes to ensure that
only the highest quality artwork is offered to all our customers. In addition we
offer our customers a satisfaction guarantee on all their purchases.
Quality Assurance Process - Artist Recruitment
The initial step is ensuring that reputable, talented artists are recruited to the
myDdaVinci network. Our Chinese Management Team is based in Beijing, a city containing
large, world-class artist communities. The team consists of Chinese professionals
with considerable experience and contacts in the artist community. They visit galleries,
shows and artists' studios in order to identify gifted artists and work for the
myDaVinci network.
Quality Assurance Process - Artwork
All of myDaVinci's products are subjected to a two-step quality control process:
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(i)
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Checked initially by the myDaVinci offices at the point of creation in China. |
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(ii)
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Reviewed by customers online prior to the shipment of the artwork.
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Satisfaction Guarantee
myDaVinci makes every effort to ensure that the displayed artwork is of the highest
quality, and that it accurately represents the actual product. We hope that when
you make a purchase, you will be completely satisfied.
Satisfaction Guarantee - Non-personalized product returns
For non-personalized products, including original and replica artworks, if you are
not completely satisfied with your artwork for any reason, you may return it within
30 days of initial delivery for a full refund of the purchase price.
Satisfaction Guarantee - Personalized products returns
Although most companies do not offer returns on personalized products, we have designed
a policy that far exceeds industry standards.
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(i)
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For traditional artworks based on photos, customers will be able to review a
scanned preview of the artwork online and request modifications if necessary. We
only ship the artwork to you when you are completely satisfied and approve the artwork.
Payment is processed upon creation of the artwork. If you are not completely satisfied
with the preview of your artwork, you may cancel the order. An instore credit will
be issued for the full amount of the purchasing price, which can be redeemed at
any time and used towards anything we offer on our website. |
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(ii)
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For modern artworks based on photos, if the optional preview email is selected
when ordering, customers will be able to review a digital preview of the artwork
online and request modifications if necessary. If the optional preview email is
not selected, once created, the artwork is shipped within 3-4 business days from
the original order date. Payment is processed upon creation of the artwork. If you
selected the preview option and are not completely satisfied with your artwork,
you may cancel the order. An instore credit will be issued for the full amount of
the purchasing price, which can be redeemed at any time and used towards anything
we offer on our website. |
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(iii)
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For personalized Instant Art or DIY Art, due to the uniqueness of our product, we rely
solely on the customer to pay close attention to the personalizing and ordering
process. myDaVinci can not
be held accountable for the following situations: Spelling errors, punctuation,
or inaccuracies in text entered by the customer. We offer the preview process in
order to eliminate any errors from slipping through. It is ultimately the customer's
responsibility to proofread and correct any errors within their personalized poster
prior to completing the order. Although myDaVinci is not responsible for these types
of customer generated errors, we are more than willing to work with you to resolve
any problem that you may have. Please contact us if you receive any product you
are not satisfied with and we will be glad to help. |
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(iv)
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If you would like to return a personalized product for any reason, you may
notify us within 30 days of initial preview email, if selected, or the physical
delivery product for the full amount of the purchasing price in the form of store
credit. |
Satisfaction Guarantee – Damaged Products return
Should your receive artwork with damaged packaging or upon opening the artwork is
in anyway damaged please contact us immediately via
returns@myDaVinci.com. We have a number of ways to resolve
such problems and our customer service department will be more than happy to guide
you through the appropriate steps to resolve any issues in a timely manner.
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myDaVinci reserves the right to deny returns from customers with excessive return
history. |
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Gift certificates are not redeemable for cash and can not be returned for a refund. |