Satisfaction and Quality Guarantee
For myDaVinci, the quality of our product offerings and customer satisfaction are of paramount importance. Accordingly, we have established processes to ensure that only the highest quality artwork is offered to all our customers. In addition we offer our customers a satisfaction guarantee on all their purchases.

Quality Assurance Process - Artist Recruitment
The initial step is ensuring that reputable, talented artists are recruited to the myDaVinci network. Our Chinese management team is based in Shanghai and Beijing, cities containing large, world-class artist communities. The team consists of Chinese professionals with considerable experience and contacts in the artist community. They visit galleries, shows and artists' studios in order to identify gifted artists and work for the myDaVinci network.

Quality Assurance Process - Artwork
All of myDaVinci's products are subjected to a two-step quality control process: (i) Checked initially by the myDaVinci offices at the point of creation in China. (ii) Reviewed by customers online prior to customer shipping.

Satisfaction Guarantee
myDaVinci makes every effort to ensure that the displayed artwork is of the highest quality, and that it accurately represents the actual product. We hope that when you make a purchase, you will be completely satisfied.

Satisfaction Guarantee - Non-personalized products returns
For non-personalized products, including original and replica artworks, if you are not completely satisfied with your artwork for any reason, you may return it within 30 days of initial delivery for a full refund of the purchase price.

Satisfaction Guarantee - Personalized products returns
Although most companies do not offer returns on personalized products, we have designed a policy that far exceeds industry standards. (i) For artworks based on photos, customers will be able to review a digital photo of the artwork online and request for modifications. We only ship the artwork to you when you are completely satisfied with the artwork or when preview emails were not replied within 10 days. (ii) If you would like to return personalized products for any reason, you may notify us within 30 days of initial delivery of the email preview or physical product for a full refund of purchasing price in the form of store credit. (iii) Should you receive artwork with damaged packaging or upon opening the artwork is in anyway damaged please contact us immediately via returns@myDaVinci.com. We will replace the artwork for you right away.

* myDaVinci reserve the rights to deny returns from customers with excessive return history

* gift certificates are not redeemable for cash and cannot be returned for a refund.